Frequently Asked Questions

Find answers to common questions about setting up and configuring Shipping Rules.

1. Why aren't my shipping options being hidden?

Ensure that the shipping method titles you selected in the app dashboard match the exact name of the shipping rates configured in your Shopify shipping profiles (case-sensitive).

2. How does the time cutoff restriction work?

The time cutoff evaluates checkouts based on your store's local timezone settings. Once the current time passes your configured cutoff hour, the targeted delivery methods will be automatically hidden at checkout.

3. Does this app support local pickup or local delivery?

Yes! As long as the local delivery or pickup option is configured within your Shopify delivery profile, it will appear as an available target method in your app dashboard.

4. How do I cancel my subscription?

You can uninstall the app at any time directly from your Shopify admin under apps. Billing is handled securely through Shopify, and uninstallation automatically cancels your recurring charges.

Need more help?

If you have questions or need custom configurations, reach out to us at support@niallclancy.ie.